Eleventh Street
Privacy Policy
Address & Privacy Notice
For safety and privacy reasons, our full residential address is not published online as it is a private home studio.
Once your appointment has been successfully booked and confirmed, we will provide you with the full address details along with any necessary directions to ensure you
can find us.
If you are travelling to your appointment by car, there is usually parking available either in nearby street spaces or on/over my driveway where appropriate. If the driveway is free, you are welcome to park on it during your appointment.
When parking, please take care to ensure that access is always left clear for neighbouring properties. We kindly ask that you do not park over, block, or use any neighbouring driveways, even for a short period of time.
Please also park considerately and respectfully within the residential area, being mindful of local residents, pedestrians, and access requirements.
Cancellations
It is free to cancel your appointment with a 24 hours notice, however if the cancellation is made after the 24 hour period you will have to pay half of the appointment price. Eg. if your appt was £30 you will have to pay £15 this will either be sent to you to pay or will be added onto the price of your next appointment.
If you arrive/know that you will arrive more than 15 minutes later than your appointment time, the appointment will have to be rescheduled.
Refunds
As a small, independent home-based beauty business, I do not offer refunds once a treatment has been completed. This is because every treatment is carried out specifically for you, using products and time that cannot be returned or resold.
However, your satisfaction is extremely important to me. If you are unhappy with the result of your treatment or feel that something has not been completed to the standard you expected, please get in touch with me as soon as possible. I am always happy to discuss any concerns and, where appropriate, offer a complimentary fix or correction.
If a fix is required, I will assess the issue and do my best to correct it to a satisfactory standard. This may include repairing a nail, correcting a colour or addressing another issue with the treatment.
Please contact me within 48 hours of your appointment if you have any concerns, and ideally provide clear photos where applicable so I can properly assess the issue. Fixes will be considered on a case-by-case basis.
Please note that I cannot offer a refund or complimentary fix where the issue has been caused by incorrect aftercare, picking, peeling, biting, accidental damage, misuse of the treatment, or failure to follow the aftercare advice provided.
I want every client to leave feeling happy with their treatment, so please do not hesitate to contact me if you have any concerns. I would much rather have the opportunity to resolve an issue and make things right than have you feel unhappy with your experience.